If the Power LED does not turn on even when the power is turned on, it may mean that the power cable is not properly connected. Please check. It also may mean that the electrical outlet is loose. Check and make sure that the power outlet is properly connected.

Bluetooth communication is not supported when the POP10CI model is used.
Check the model that you are using.

Please check that the Power LED is turned on.
If the Power LED does not turn on even when the power is turned on, it may mean that the power cable is not properly connected. Please check. It also may mean that the electrical outlet is loose. Check and make sure that the power outlet is properly connected.

Check that the Bluetooth is not connected to another iOS device. If connected, then remove the connection to the connected iOS device, and then try to connect to the Bluetooth from another host device.

If using the USB-B port for USB communication to connect to a host device such as a PC, the USB connection takes priority over the Bluetooth connection and is not connected. If using the Bluetooth connection, then do not use the USB-B port .

When [New Pairing Permission], in which you can check or change the setting with the dedicated app, is set to OFF (disable), a printer search or new pairing from a device other than the connected tablet is not available due to enhanced security.

To set [New Pairing Permission] to ON (enable), initialize the Bluetooth settings.

Resetting the Bluetooth settings to default will clear unnecessary settings and may require reconfiguration of the connection settings.
Try resetting the Bluetooth settings to default.

If Bluetooth information (second sheet) dose not print in the self-printing, Bluetooth initialization has not been completed correctly. Please try Bluetooth initialization again.

When using a POP10 model, USB communication via USB-B is supported only for Windows, Android, Mac, and Linux. USB communication is not supported for iOS (iPad/iPhone/iPod Touch). USB-A does not support communication with the host device.

When using a POP10 model, USB communication and Bluetooth communication cannot be performed simultaneously.
When connecting by USB-B, turn off the mPOP power, connect mPOP to the host device via the USB cable, and then turn on the mPOP power.

When using a POP10CI model, USB communication via USB-C is supported only for iOS (iPad/iPhone/iPod Touch). USB communication via USB-B is supported only for Windows, Android, Mac and Linux. USB-A does not support communication with the host device.

USB-C and USB-B cannot be used simultaneously for the host device.

When both devices are connected while the printer remains turned on, only communication with the first connected device is established. In addition, when the mPOP power is turned on while both devices are connected, the product preferentially communicates with the Windows or Android device connected to USB-B, and only provides power to the iOS device connected to USB-C.

If an unnecessary cable is connected, disconnect it.

The USB cable connection method varies depending on the operating system of your PC, smartphone, or tablet. Check whether the cable is correctly set to suit your environment.

• It may also mean that the connector is loose. Check that the USB cable or Lightning cable is correctly connected between the printer and the PC, smartphone, or tablet.
• The USB cable or Lightning cable may have been damaged. If this error recurs after the cable is connected again, connect another cable, and check the status.

Please check that the Power LED is turned on.
If the Power LED does not turn on even when the power is turned on, it may mean that the power cable is not properly connected. Please check. It also may mean that the electrical outlet is loose. Check and make sure that the power outlet is properly connected.

It may be that communication with a host device such as a tablet and PC is not established. When using a Bluetooth connection, check the connection setting of the host device if the paring is properly completed. If connected via USB, then check that the USB cable is properly connected.
If using a tablet, you can perform an easy connection test for the cash drawer using the utility.

If the cash drawer moves slightly or refuses to open, it may be that something is stuck inside preventing it from opening. Pull the front face of the cash drawer forward and confirm.

If anything over the maximum withstanding load (8kg) is placed on top, it may prevent the cash drawer from opening. The surface in the front is not designed to withstand heavy weight. If an object is placed on top, then remove the object and try again.

Using the lock release lever will enable you to open the cash drawer by hand.
Also if the drawer open function is effective with the multi-function button, you can use the multi-function button to open the drawer.

Check that there are no bills/coins/foreign objects that have dropped in the cash drawer storage area.

If anything over the maximum withstanding load (8kg) is placed on top, it may prevent the cash drawer from closing. The surface in the front is not designed to withstand heavy weight. If an object is placed on top, then remove the object and try again.

Please check that the Power LED is turned on.
If the Power LED does not turn on even when the power is turned on, it may mean that the power cable is not properly connected. Please check. It also may mean that the electrical outlet is loose. Check and make sure that the power outlet is properly connected.

If a white sheet is being ejected, then it may be possible that the paper roll is set in the opposite direction. Check the direction of the paper roll to make sure that the paper is set correctly.

As this product is equipped with a thermal printer, it will not print on ordinary paper. Also, if there are issues such as the printed words being faint, it may be that the paper does not meet the specifications, or the paper has become old and deteriorated. Check the appropriate paper roll specifications and use paper that meets the printer's specification.

If the Power LED is blinking or the Error LED is lit/blinking, refer to the LED lamp display and check the status of the product.

If the USB-B port (used for communication) on mPOP is connected to the PC with a USB cable, then the USB connection takes priority over the Bluetooth connection, rendering the Bluetooth connection to be invalid. When communicating with Bluetooth, do not connect the USB-B port for communication purposes.

If you can hear the printer operating but the paper is not being ejected, there is a possibility that a paper jam is occurring or the paper is being rolled onto the rubber roller. If a paper jam is occurring, refer to the "Paper Jam" section and remove the paper in question.

Check that self-printing is working properly.
If self-printing can print properly, then it may be that communication with a host device such as a tablet and PC, is not established. When using a Bluetooth connection, check the connection setting of the host device if the paring is properly completed. If connected via USB, then check that the USB cable is properly connected.

Do not touch the paper or block the outlet while the paper is being discharged.

It may be that the paper thickness and such do not meet the required specifications. Check the appropriate paper roll specifications and use paper that meets the printer's specification.

Confirm that there are no foreign objects inside the printer storage area.

If the printer cover does not close, confirm that the diameter of the paper roll is 50mm or smaller. Check the appropriate paper roll specifications and use paper that meets the printer's specification.

Confirm that the Power LED of mPOP is turned on.
If the Power LED does not turn on even when the power is turned on, it may mean that the power cable is not properly connected. Please check. It also may mean that the electrical outlet is loose. Check and make sure that the power outlet is properly connected.

Check and make sure that the USB cable is properly connected.

It may be that communication by mPOP is not established with the host terminal such as a tablet or PC.
When using a Bluetooth connection, check that pairing is being properly done by checking the connection setting of the host terminal. If connected via USB, then check that the USB cable is properly connected.
If using a tablet, you can perform an easy connection test for the barcode reader using the dedicated app.

The only barcode readers that can be directly connected to mPOP are the dedicated barcode reader by Star Micronics (BCR-POP1) and the DS9208 barcode reader by Zebra Technologies Corporation.

Confirm that the Power LED of mPOP is turned on.
Charging USB peripherals such as a tablet can only be done while the power of mPOP is turned on.

When using a POP10 model
Confirm that the USB cable for the tablet is connected to the USB-A port (Tablet 1.5A) of mPOP.

When using a POP10CI model
Confirm that the USB cable for the tablet is connected to the USB-C port (iPad 15W) of mPOP.

When using a POP10 model
If connecting using the USB-B port for USB communication, it will not charge.
Use the USB-A port (Tablet 1.5A) for charging.

When using a POP10CI model
If connecting using the USB-B port for USB communication, it will not charge.
Use the USB-C port (iPad 15W) for charging.

When using a POP10 model
The maximum amount of power supplied from USB-A (Tablet 1.5A) is 5V, 1.5A (7.5W). Check the amount of power required to charge the USB device you are using.

Also when connecting, use a cable that conforms to the USB2.0 standard and is no longer than 2 m.
Set Up External Devices - USB-A port

When using a POP10CI model
The maximum amount of power supplied from USB-C is 5V, 3A (15W). Check the amount of power required to charge the USB device you are using.

Also when connecting, use a cable that conforms to the USB2.0 standard, supports current of 3.0A or higher, and is no longer than 2 m.
Set Up External Devices - USB-C port

USB peripherals that can be connected to and controlled with mPOP are limited to USB connection compatible products*.
Other USB peripherals can only be charged.

*USB connection compatible products: BCR-POP1, SCD222U, DS9208, USB HID class (keyboard mode) devices

Use the dedicated app to check mPOP settings. You can also check settings using the self-printing function.

This machine provides the de-curl function to correct curls generated in thermal paper roll. The de-curl mechanism is always running during paper feeding.

• However, this function cannot remove curls completely.
• A receipt may be slightly folded near the top depending on the time in which receipt paper is left during the period from when a receipt is printed until the next one.
• The de-curl effect varies depending on the paper you use or your environment.
• Depending on the type or remaining amount of thermal paper roll, a receipt may be warped in a direction opposite to the normal direction by the de-curl function.