If the Ready LED does not turn on even when the power is turned on, it may mean that the power cable is not properly connected. Please check. It also may mean that the electrical outlet is loose. Check and make sure that the power outlet is properly connected.

Please check that the Power LED is turned on.
If the Power LED does not turn on even when the power is turned on, it may mean that the power cable is not properly connected. Please check. It also may mean that the electrical outlet is loose. Check and make sure that the power outlet is properly connected.

Check that the Bluetooth is not connected to another iOS device. If connected, then remove the connection to the connected iOS device, and then try to connect to the Bluetooth from another host device.

When [New Pairing Permission] settings, which can be checked or changes from the TSP100III Utility (iOS/Android) or TSP100 LAN/Bluetooth Settings Tool (Windows), are OFF (disabled), because it is in a state where security is increased, re-pairing with already connected tablets and new pairing with other tablets are not allowed. For details, refer to Connect Tablet/PC.

The communication status of the Bluetooth printer will depend on any nearby radio waves, presence of interference, and the environment in which it is installed. When installing this product, perform a thorough evaluation beforehand.

Take the necessary measures after referring to Precautions on Bluetooth printer use.

Please check that the Ready LED is turned on.
If the Ready LED does not turn on even when the power is turned on, it may mean that the power cable is not properly connected. Please check. It also may mean that the electrical outlet is loose. Check and make sure that the power outlet is properly connected.

If a white sheet is being ejected, then it may be possible that the paper roll is set in the opposite direction. Check the direction of the paper roll to make sure that the paper is set correctly.

As this product is equipped with a thermal printer, it will not print on ordinary paper. Also, if there are issues such as the printed words being faint, it may be that the paper does not meet the specifications, or the paper has become old and deteriorated. Check the appropriate paper roll specifications and use paper that meets the printer's specification.

If the Ready LED is blinking or the Error LED is lit/blinking, refer to the LED lamp display and check the status of the product.

If you can hear the printer operating but the paper is not being ejected, there is a possibility that a paper jam has occurred or the paper is being rolled onto the rubber roller. If a paper jam is occurring, refer to the "Paper Jam" section and remove the paper in question.

Check that self-printing is working properly.
If self-printing can print properly, then it may be that communication with a host device such as a tablet and PC, is not established. Check the connection setting of the host device to confirm connection (paring) is properly completed.

Do not touch the paper or block the outlet while the paper is being discharged.

It may be that the paper thickness and such do not meet the required specifications. Check the appropriate paper roll specifications and use paper that meets the printer's specification.

If the printer cover does not close, confirm that the diameter of the paper roll is 83mm or smaller. Check the appropriate paper roll specifications and use paper that meets the printer's specification.

If the printer cover does not open even when you press the open lever, it is likely that a paper jam has occurred, and locked the cutter. Refer to "Cutter Lock" to release the lock.

Confirm that the Ready LED of the main unit is turned on.
Charging USB peripherals such as a tablet can only be done while the power of the main unit is turned on.

Confirm that the USB cable for the tablet is connected to the USB port (1.0A) of the main unit.

The USB port on the back of the printer only supports power supply.

The TSP100III settings can easily be checked using the TSP100III Utility (iOS/Android) or TSP100 LAN/Bluetooth Setting Tool (Windows). You can also check settings using the self-printing function.

Disconnecting (unpairing) the TSP100III with tablets and PCs is performed through the settings screen for each OS. Refer to the Bluetooth setting initialization procedures for details.

This machine provides the de-curl function to correct curls generated in thermal paper roll. The de-curl mechanism is always running during paper feeding.

• However, this function cannot remove curls completely.
• A receipt may be slightly folded near the top depending on the time in which receipt paper is left during the period from when a receipt is printed until the next one.
• The de-curl effect varies depending on the paper you use or your environment.
• Depending on the type or remaining amount of thermal paper roll, a receipt may be warped in a direction opposite to the normal direction by the de-curl function.