FAQ

When trouble occurs when using this product, please check the following before contacting support.

Power does not turn on

If the Power LED does not turn on even when the power is turned on, it may mean that the power cable is not properly connected. Please check. It also may mean that the electrical outlet is loose. Check and make sure that the power outlet is properly connected.

Connect Power Cable

Cannot connect the tablet (cannot pair up with Bluetooth)

Please check that the Power LED is turned on.
If the Power LED does not turn on even when the power is turned on, it may mean that the power cable is not properly connected. Please check. It also may mean that the electrical outlet is loose. Check and make sure that the power outlet is properly connected.

Connect Power Cable

Check that the Bluetooth is not connected to another iOS device. If connected, then remove the connection to the connected iOS device, and then try to connect to the Bluetooth from another host device.

Connect Tablet/PC

If using the USB port for USB communication to connect to a host device such as a PC, the USB connection takes priority over the Bluetooth connection and is not connected. If using the Bluetooth connection, then do not use the USB port .

Set Up Tablet/PC
Connect Tablet/PC

If the [New Pairing Permission] setting is turned off in the [Bluetooth Setting] for [Settings] in mPOP utility, since the security status is strengthened, re-pairing with already connected tablets and new pairing with other tablets are not allowed. For details, refer to Connect Tablet/PC.

Resetting the Bluetooth settings to default will clear unnecessary settings and may require reconfiguration of the connection settings.
Try resetting the Bluetooth settings to default.

Initialize Bluetooth

If Bluetooth information (second sheet) dose not print in the self-printing, Bluetooth initialization has not been completed correctly. Please try Bluetooth initialization again.

Self-Printing
Initialize Bluetooth

Cash drawer does not open

Please check that the Power LED is turned on.
If the Power LED does not turn on even when the power is turned on, it may mean that the power cable is not properly connected. Please check. It also may mean that the electrical outlet is loose. Check and make sure that the power outlet is properly connected.

Connect Power Cable

It may be that communication with a host device such as a tablet and PC is not established. When using a Bluetooth connection, check the connection setting of the host device if the paring is properly completed. If connected via USB, then check that the USB cable is properly connected.
If using a tablet, you can perform an easy connection test for the cash drawer using the utility.

Connect Tablet/PC
Use App

If the cash drawer moves slightly or refuses to open, it may be that something is stuck inside preventing it from opening. Pull the front face of the cash drawer forward and confirm.

Place Bills/Coins

If anything over the maximum withstanding load (8kg) is placed on top, it may prevent the cash drawer from opening. The surface in the front is not designed to withstand heavy weight. If an object is placed on top, then remove the object and try again.

Set Up Tablet/PC

Using the lock release lever will enable you to open the cash drawer by hand.
Also if the drawer open function is effective with the multi-function button, you can use the multi-function button to open the drawer.

When Cash Drawer does not open

If the cash drawer does not close

Check that there are no bills/coins/foreign objects that have dropped in the cash drawer storage area.

If anything over the maximum withstanding load (8kg) is placed on top, it may prevent the cash drawer from closing. The surface in the front is not designed to withstand heavy weight. If an object is placed on top, then remove the object and try again.

Set Up Tablet/PC

Please check that the Power LED is turned on.
If the Power LED does not turn on even when the power is turned on, it may mean that the power cable is not properly connected. Please check. It also may mean that the electrical outlet is loose. Check and make sure that the power outlet is properly connected.

Connect Power Cable

If a white sheet is being ejected, then it may be possible that the paper roll is set in the opposite direction. Check the direction of the paper roll to make sure that the paper is set correctly.

Paper Setup

As this product is equipped with a thermal printer, it will not print on ordinary paper. Also, if there are issues such as the printed words being faint, it may be that the paper does not meet the specifications, or the paper has become old and deteriorated. Check the appropriate paper roll specifications and use paper that meets the printer's specification.

Paper Roll Specifications

If the Power LED is blinking or the Error LED is lit/blinking, refer to the LED lamp display and check the status of the product.

LED Display

If the USB port (used for communication) on mPOP is connected to the PC with a USB cable, then the USB connection takes priority over the Bluetooth connection, rendering the Bluetooth connection to be invalid. When communicating with Bluetooth, do not connect the USB port for communication purposes.

USB Port

If you can hear the printer operating but the paper is not being ejected, there is a possibility that a paper jam is occurring or the paper is being rolled onto the rubber roller. If a paper jam is occurring, refer to the "Paper Jam" section and remove the paper in question.

Paper Jam

Check that self-printing is working properly.
If self-printing can print properly, then it may be that communication with a host device such as a tablet and PC, is not established. When using a Bluetooth connection, check the connection setting of the host device if the paring is properly completed. If connected via USB, then check that the USB cable is properly connected.

Self-Printing
Connect Tablet/PC

Paper jams

Do not touch the paper or block the outlet while the paper is being discharged.

Prevent Paper Jam

It may be that the paper thickness and such do not meet the required specifications. Check the appropriate paper roll specifications and use paper that meets the printer's specification.

Paper Roll Specifications

The printer does not close

Confirm that there are no foreign objects inside the printer storage area.

If the printer cover does not close, confirm that the diameter of the paper roll is 50mm or smaller. Check the appropriate paper roll specifications and use paper that meets the printer's specification.

Paper Roll Specifications

Barcode reader does not work

Confirm that the Power LED of mPOP is turned on.
If the Power LED does not turn on even when the power is turned on, it may mean that the power cable is not properly connected. Please check. It also may mean that the electrical outlet is loose. Check and make sure that the power outlet is properly connected.

Connect Power Cable

Check and make sure that the USB cable is properly connected.

Set Up Barcode Reader

It may be that communication by mPOP is not established with the host terminal such as a tablet or PC.
When using a Bluetooth connection, check that pairing is being properly done by checking the connection setting of the host terminal. If connected via USB, then check that the USB cable is properly connected.
If using a tablet, you can perform an easy connection test for the barcode reader using mPOP Utility.

Connect Tablet/PC
Use App

The only barcode readers that can be directly connected to mPOP are the dedicated barcode reader by Star Micronics (BCR-POP1) and the DS9208 barcode reader by Zebra Technologies Corporation.

The tablet cannot be charged

Confirm that the Power LED of mPOP is turned on.
Charging USB peripherals such as a tablet can only be done while the power of mPOP is turned on.

Set Up Tablet/PC

Confirm that the USB cable for the tablet is connected to the USB port (Tablet 1.5A) of mPOP.

Set Up Tablet/PC

If connecting using the USB port for USB communication, it will not charge. Use the USB port (Standard 0.5A/Tablet 1.5A) for charging.

Set Up Tablet/PC

USB peripheral does not work

USB peripherals that can be connected to and controlled with mPOP are limited to products with USB connection support (BCR-POP1, SCD222U) and the DS9208 barcode reader by Zebra Technologies Corporation. Other USB peripherals can only be charged.

Other questions

Use mPOP Utility to check mPOP settings. You can also check settings using the self-printing function.

Use App
Self-Printing

This machine provides the de-curl function to correct curls generated in thermal paper roll. The de-curl mechanism is always running during paper feeding.

  • However, this function cannot remove curls completely.
  • A receipt may be slightly folded near the top depending on the time in which receipt paper is left during the period from when a receipt is printed until the next one.
  • The de-curl effect varies depending on the paper you use or your environment.
  • Depending on the type or remaining amount of thermal paper roll, a receipt may be warped in a direction opposite to the normal direction by the de-curl function.